My top up is missing

Or you can always talk to us directly in the chat

If you topped up crypto to your Holyheld card, it should arrive within seconds, or even faster. In very rare cases it could take slightly longer. What to do if it didn’t arrive?

Please reach out to the customer support in the chat, and provide details about your onchain transaction. Our friendly support is here to help.

  1. Go to  Holyheld Web or mobile app
  2. Go to transaction history by pressing on icon in the navigation bar
  3. Find the top up transaction on the list
  4. Click on the transaction to open details
  5. Click on "" to open the menu
  6. Click on "" “Report an issue"
  7. You will be transferred to the support chat
  8. Provide additional details if needed, and send the message