My SEPA payment is missing

Or you can always talk to us directly in the chat

If you are waiting for an incoming SEPA payment, if the sending bank supports SEPA instant, the payment will arrive within minutes. If the sending bank does not support SEPA instant, the payment will arrive in your account in 1-3 business days.

If you have made an outgoing SEPA payment, the payment will arrive within minutes. However, in some cases, the processing time may take longer.

Please note, we unfortunately do not have the ability of pulling your payment back once it has been sent.

If after 3 business days your deposit has not arrived, please reach out to the customer support in the chat, and provide details about your transaction. Our friendly support is here to help.

The easiest way to report an issue with the outgoing SEPA transfer, is to:

  1. Go to  Holyheld Web or mobile app
  2. Go to transaction history by pressing on icon in the navigation bar
  3. Find an the outgoing SEPA transfer on the list
  4. Click on the transaction to open details
  5. Click on "" to open the menu
  6. Click on "" “Report an issue"
  7. You will be transferred to the support chat
  8. Provide additional details if needed, and send the message

The easiest way to report an issue with the incoming SEPA transfer, is to:

  1. Reach out to the customer support in the chat
  2. Provide details, and supporting documentation about the missing transfer